At Mauldin Massage & Day Spa, we value your time and ours.  To insure fairness and the best service for all clients, we kindly ask that you review our policies. 

Cancellation Policy 

• All purchases are NON-Refundable
• A 24-hour advanced notice is required for cancellations.  This allows us to offer your appointment time to another client. 
• Cancellations made with less than 24 hours' notice will be charged the full price of the scheduled service.  Payment must be made prior to your next appointment. 
• Prepaid appointments marked as "no-shows" will automatically be considered used meaning you forfeit your service. Please, call us - we're happy to help reschedule whenever possible.

Gift Certificates

• Expired gift certificates may be redeemed: however, a $35 reactivation fee applies if the certificate is past the expiration date.  All Gift Certificates expire 9 months from date of purchase.

No-Shows

• Clients who miss an appointment without providing 24-hour notice will be charged the full price of services booked.  If not prepaid this must be paid before booking future visits.

Late Arrivals

• Arriving more than 15 minutes may result in a shortened session to respect other clients' schedules.
• Regardless of session length, the full fee will apply.  Please, plan accordingly to enjoy your complete treatment.

Spa Packages

• Packages of multiple massage or skincare services are Non-transferable and may not be shared.

We sincerely appreciate your patronage and understanding.  Thank you for choosing Mauldin Massage & Day Spa - we look forward to serving you!​​​​​​​